As the Chief Nursing Officer and Vice President of Patient Care Services, Ms Jackson provides strategic oversight for nursing, respiratory therapy, and case management at NewYork-Presbyterian (NYP) Hudson Valley Hospital in northern Westchester County.
With a background in operational excellence and process improvement, she coaches, empowers, and mentors staff and leadership in their implementation and evaluation of continuous process improvement. Among her many accomplishments, she was responsible for the design, implementation, and spread of the NYP Daily Management System, including visibility boards and daily tiered huddles. In addition, she played a key role in Fall TIPS implementation for all of the NewYork-Presbyterian Hospital campuses and regional hospital campuses.
Ms Jackson received her Bachelor of Science in Nursing, Master of Business Operational Excellence and her Six Sigma Black Belt from The Ohio State University.