Shao is responsible for implementation of inpatient quality and patient safety initiatives across multiple campuses, and was the lead project manager in implementing Fall TIPS at NYPH. Prior to her joining NYPH, she was the Director of Outreach and Quality Improvement in the Diabetes Prevention and Control Program at the New York City Department of Health and Mental Hygiene. She earned her MPH in Sociomedical Sciences from the Columbia University Mailman School of Public Health.